Sign-in and club access
Help with email or Google sign-in, biometrics, invite codes, parent links and switching between club memberships.
Help for the app, your Passport and your football club.
Find the right next step or contact the NEXTXI team. Never include your password, full payment-card details or unnecessary medical information in a support email.
Support topics
What can we help with?
Support for players, parents, coaches, club administrators and academy staff.
Cards, Passports and AR
Help with card artwork, player photos, downloads, card reveals and placing earned cards or trophies in augmented reality.
Fixtures and communication
Help with match schedules, training, availability, travel, team messages, announcements and notification settings.
Club workspace
Help for authorised club staff managing teams, players, registration, attendance, awards, equipment and public club pages.
Billing and subscriptions
Help with trials, plan activation, invoices, subscription changes, Stripe payments and club billing access.
Privacy and account deletion
Read how NEXTXI protects personal information or request deletion of an app account and its associated personal data.
Quick checks
Solutions to common mobile-app questions.
I cannot access my club
Confirm that you are signing in with the account linked to your invite. Open Account & access, refresh the account, then enter the latest club, parent, player or staff code supplied by the club.
My card artwork is not ready
Check the device connection, refresh the account and reopen the card. Player photos and newly issued cards can take a short time to prepare before download or AR is available.
AR will not open
Use a supported physical iPhone, iPad or Android device, allow camera access and reopen the card. AR does not run in a simulator and some older devices do not support ARKit or ARCore.
Notifications are missing
Open Account & access, select Notifications and allow alerts in device settings. The club must also have published the relevant message, fixture or event to your linked team.
Contact routes
Send the request to the right team.
For faster support, include your account email, club name, device model, app version and a short description of what happened.
support@nextxi.football
Sign-in, club access, player links, cards, AR, messages and general product help.
Email supportbilling@nextxi.football
Trials, plans, invoices, payment status, Stripe and subscription cancellation.
Email billingsecurity@nextxi.football
Privacy rights, data-protection questions and responsible security reports.
Email securityAccount controls
Privacy information and deletion remain available without signing in.
Use these public routes if you no longer have the app or cannot access your account.